The past few years have been an incredibly challenging time for the NHS. During this time, we have had to rapidly adapt to the ever-changing needs of our local population, while at the same time continuing to care for our patients, in a safe and supportive environment,
Even without the pandemic, the demands on general practice continue to grow and if we want to continue providing high-quality, safe, and sustainable care both now and in the future, we need to look at how we can do things differently.
We believe that the best option for the future of the practice is to merge with Tawstock Medical Centre.
Both medical centres have long enjoyed a good working relationship and in recent months have been discussing the potential benefits of formalising the partnership by merging the two practices. We feel that the benefits of joining together will allow both practices to draw from a shared range of expertise and resources, providing a secure and sustainable future to patients and staff.
From a patient perspective, both practices will continue to operate as they do currently, and patients will still attend their usual practice.
During these discussions we have kept our Patient Participation Group (PPG) fully informed about our thinking and we now believe that this is the right time to share this news with you.
Going forward it is hoped that this partnership will provide the opportunity for some services to be shared across both sites for the benefit of all patients, but for now there are no definite plans in place. Please be assured that if the time comes, we will keep you updated and informed.
For now, we would like to take the opportunity to reassure patients at Essex House Medical Centre that their access to high quality care will remain unchanged.
We understand that you may have questions, comments, or concerns you wish to share with us as a result of this proposal. Please Click Here to view our FAQ's.
Should you have any further questions or feedback, you can do this by putting these in writing for the attention of the Collaboration Lead.
THE WAY YOU CONTACT US HAS CHANGED
From Tuesday 5th April, the emergency line 01460 63101 will no longer be in use. If your call is about an emergency or your symptoms are life threatening, please call 999.
Our prescriptions line, 01460 63071 is available in the morning from 10am - 12pm and then in the afternoon from 2pm - 4pm. Please note we are not able to take prescription requests over the telephone.
Information on how to request repeat and non-repeat medication can be found on our Prescriptions page here
Our main number 01460 65046 will remain the same, and can be used for general enquiries and appointments. This line will be open from Monday - Friday from 8.30am - 6.30pm.
NEW HEALTH COACH REFERRAL SCHEME
Health Coaching can help you to take control of your own health and wellbeing, empowering you to set and achieve goals by looking at what matters most to you and in the long-term helping to improve your health and happiness.
It is about looking at what is important to you and empowering yourself to set achievable goals.
If you think that you could benefit from Health Coaching - contact the surgery on 01460 65046.
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We're now offering on-the-day referrals to a pharmacist.
Pharmacists are trained clinicians that can help you with minor injuries such as: back pain, rashes, allergic reactions and more.
If you have a minor condition, your GP receptionist may refer you for a same-day appointment with a community pharmacist.
Paperwork Reduction: SELF-CERTIFICATION NOW FOR 28 DAYS GPC Chair Farah Jameel writes, “After work across government departments a number of temporary changes have been made in to support general practice teams through some of the paper work that we have to complete. These changes are unprecedented and are being taken in recognition of the extraordinary challenge general practice is facing to deliver the accelerated Covid-19 booster campaign.
· Fit notes increased to 28 day self-certification
· DVLA checks suspended for all but essential workers – HGV and bus drivers
· Firearms licence applicants asked to wait until after January unless urgent – ie needed for work with imminent expiry
· Prescription charge medical exemptions renewal suspended with those due to expire extended for 6 months
· COVID vaccine exemption processing timeframe dropped.
UPDATE – APPOINTMENTS
We are experiencing significant demand for our services. Please help us by being patient and being kind to our staff.
Due to the recent Government announcement and current National Emergency, we have to scale back our routine appointments in order to have staff available to redeploy to the Covid Vaccination Programme. Therefore we are currently not booking any routine appointments for the next 2 weeks.
We ask that you please only contact the surgery for an appointment if your request is an urgent medical problem.
Unfortunately if you already have a routine appointment booked with a query that can wait, we may contact you to postpone this.
We understand that this is extremely frustrating for patients however sadly our reception staff are receiving a lot of unpleasant phone calls due to not being able to offer patients future routine appointments. Please understand that this is a government national requirement and not at the choice of reception staff, they are here to help as best as they can in this unprecedented time.
You can still use our online consultation service for non-urgent enquiries and we will try to respond as soon as we can but within 72 hours.