23rd of March 2020
Due to the current COVID-19 pandemic, as advised by the government for infection control, we are operating controlled access to the surgery.
Admission is by appointment only.
Please phone the surgery should you need to speak to a GP and we will try to call you back as soon as possible.
23rd of March 2020
The Doctor and Staff at Essex House would like to thank everyone at Tesco for allowing them protected time to get some essential supplies in and the gifts we were given. The current situation is very challenging, not only for NHS staff but also for our colleagues in retail, who have had to deal with unprecedented demand and so many people panic buying and stripping the shelves on a daily basis. Knowing we have food and supplies for our families when staff are working long hours makes a huge difference.
We really appreciate everything you have done for NHS staff and thank you from the bottom of our hearts.
From All at Essex House
20th of March 2020
If you’re thinking of calling us please remember this -
- We can’t do prescriptions early or give you more just in case - the pharmacies are struggling already, you don’t want the pharmacies to be like the supermarkets.
- We can’t give you an inhaler even though you had one 5 years ago when you had a bad cough - just in case - I know it’s scary but lots of people really really need these inhalers and if you get one just in case they might not be able to get one that they really need!
- We can’t give you paracetamol on prescription just because you can’t buy it over the counter.
- We can’t advise you whether you should or shouldn’t self-isolate if you are at risk, we have nearly 8500 patients - please follow the guidance, I know it’s not perfect but we don’t have anything else we can tell you.
- If you are due to have a routine appointment and we tell you it’s cancelled, try and understand the unprecedented strain we are trying to get through
Please don’t shout at the GP staff when they can’t do these things because remember we will still make sure you get the medication you NEED and we will still provide the best possible care - over the phone/video or Face to face if absolutely necessary!!
Every single person who sets foot in a healthcare setting from now on, is sadly entering a high risk environment, why would you put yourself at risk?
Remember all NHS staff are doing this to help keep you safe.
Finally thank you to all of OUR team whose tireless efforts in unprecedented and challenging times are helping to keep 8500 patients safe!
19th of March 2020
We have made the decision to restrict access to the surgery to patients by ensuring that they are assessed by a clinician first. This is for the safety of all patients and our staff. All requests for face to face appointments with a GP will be assessed by telephone first.
Going forward we will be changing regular reviews to telephone consultations where possible including any appointments already booked over the next few weeks. We will also be exploring the use of video consultations and online consultations.
With regards to nurse appointments, at the moment we are continuing with childhood immunisations, necessary dressings, smears, and monitoring of patients on high risk medications (e.g. warfarin and methotrexate). The nursing team will be looking at changing routine reviews for things like asthma, COPD, CHD and diabetes to phone call reviews.
We will not be offering ear syringing procedures for the time being.
With regards to repeat prescriptions, please do not order medications early as this will cause supply issues and may cause harm to other patients. We will reject any early requests. We will be moving patients to electronic prescribing to reduce patients entering the surgery to collect paper prescriptions. We will be moving our repeat prescription request box to outside the building to reduce patients having to enter the building. To reduce patients movements please use the NHS app to order repeat prescription, we will temporarily be happy to take repeat prescription request over the phone or via email, please provide your name, address and date of birth with the medication requested as well as which pharmacy you would like to collect your prescription from (prescriptions will not be available to collect from the surgery)
Finally, we ask that you are understanding when dealing with all members of our team. They are working under incredibly challenging conditions. The situation and associated guidance is changing rapidly so please bear with us. We appreciate that this is a time of great anxiety for everyone however, rudeness and abuse are not acceptable under any circumstances.
Thank you for your support and understanding.
Essex House Medical Centre
13th of March 2020
Essex House Medical Centre
IMPORTANT – CORONAVIRUS UPDATE
Following advice from NHS England and Public Health England, we have taken the decision to temporarily change our appointment booking system.
If you suspect that you may have coronavirus, have a temperature or develop a cough DO NOT ATTEND THE SURGERY
We have suspended future appointment bookings to ensure that we are prepared.
- If you have an appointment already booked you may receive a phone call or a text message with instructions regarding your appointment.
- If you do feel that you need to be seen, you will be asked additional questions before an appointment is made for you
- Please do not be alarmed if when visiting the surgery, clinicians and staff are wearing a face mask, this is only a precaution.
- If you do not wish to attend the surgery for an appointment which you have already booked, please contact reception to either cancel the appointment or to change it to a telephone consultation.
- If you do require an URGENT appointment, a clinician will contact you first to discuss your symptoms. This is to ensure that you will not be compromised should you visit the surgery.
Please be assured that a face-to-face appointment will be made for you if you do need to be seen.
This decision is to protect our most vulnerable patients.
We do not have any way for testing for the virus at the surgery.
Should someone with the virus attend then we would have to close the entire surgery.
If you would like more information regarding Corona Virus (Covid-19) please visit the NHS 111 Page
4th March 2020
For information regarding the Coronavirus please follow this Link to the NHS website
The main symptoms of coronavirus are:
A high temperature
Shortness of breath
Please do not come to the surgery, for patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at:
We are now using Chain SMS to message patients. It means we can be much more proactive about some communications, messaging you quickly and securely. Some examples of how we might use it are: reminders or notifications (e.g. your prescription is ready) or letting you know we tried to call you. The Practice name will always be at the bottom of the message and you won’t be able to reply to them. Your mobile number has to be up to date, it will not work on a landline.
Flu Appointments for 2019/2020 are now available to book.
Please ring 01460 65046
Try the new NHS App
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use patient access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp'