THE WAY YOU CONTACT US HAS CHANGED
From Tuesday 5th April, the emergency line 01460 63101 will no longer be in use. If your call is about an emergency or your symptoms are life threatening, please call 999.
Our prescriptions line, 01460 63071 is available in the morning from 10am - 12pm and then in the afternoon from 2pm - 4pm. Please note we are not able to take prescription requests over the telephone.
Information on how to request repeat and non-repeat medication can be found on our Prescriptions page here
Our main number 01460 65046 will remain the same, and can be used for general enquiries and appointments. This line will be open from Monday - Friday from 8.30am - 6.30pm.
NEW HEALTH COACH REFERRAL SCHEME
Health Coaching can help you to take control of your own health and wellbeing, empowering you to set and achieve goals by looking at what matters most to you and in the long-term helping to improve your health and happiness.
It is about looking at what is important to you and empowering yourself to set achievable goals.
If you think that you could benefit from Health Coaching - contact the surgery on 01460 65046.
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We're now offering on-the-day referrals to a pharmacist.
Pharmacists are trained clinicians that can help you with minor injuries such as: back pain, rashes, allergic reactions and more.
If you have a minor condition, your GP receptionist may refer you for a same-day appointment with a community pharmacist.
Paperwork Reduction: SELF-CERTIFICATION NOW FOR 28 DAYS GPC Chair Farah Jameel writes, “After work across government departments a number of temporary changes have been made in to support general practice teams through some of the paper work that we have to complete. These changes are unprecedented and are being taken in recognition of the extraordinary challenge general practice is facing to deliver the accelerated Covid-19 booster campaign.
· Fit notes increased to 28 day self-certification
· DVLA checks suspended for all but essential workers – HGV and bus drivers
· Firearms licence applicants asked to wait until after January unless urgent – ie needed for work with imminent expiry
· Prescription charge medical exemptions renewal suspended with those due to expire extended for 6 months
· COVID vaccine exemption processing timeframe dropped.
UPDATE – APPOINTMENTS
We are experiencing significant demand for our services. Please help us by being patient and being kind to our staff.
Due to the recent Government announcement and current National Emergency, we have to scale back our routine appointments in order to have staff available to redeploy to the Covid Vaccination Programme. Therefore we are currently not booking any routine appointments for the next 2 weeks.
We ask that you please only contact the surgery for an appointment if your request is an urgent medical problem.
Unfortunately if you already have a routine appointment booked with a query that can wait, we may contact you to postpone this.
We understand that this is extremely frustrating for patients however sadly our reception staff are receiving a lot of unpleasant phone calls due to not being able to offer patients future routine appointments. Please understand that this is a government national requirement and not at the choice of reception staff, they are here to help as best as they can in this unprecedented time.
You can still use our online consultation service for non-urgent enquiries and we will try to respond as soon as we can but within 72 hours.