This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Make sure you sign up for patient online access to book your appointments and order repeat prescriptions online from your home (https://patient.emisaccess.co.uk/register)



We are welcoming new patients - Click here for a form - Registration Form

Complaints

We try to maintain a high standard, but occasionally misunderstandings and errors can occur. If you are not satisfied with the service you have received, we would be grateful if you could bring it to the attention of the practice manager, Mrs April Jefferson. We would hope to be able to resolve the matter through informal discussions between you, your doctor and/or the practice manager or others concerned.

The practice manager will be happy to give written details of our full complaints procedure on request.We are grateful for any constructive suggestions about how we can improve the service we offer. Please write to the practice manager with your views. Help us to help you.

 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the 'six principles for remedy' in relation to complaints handling and involves:

1. Getting it right

2. Being customer focused

3. Being open and accountable

4. Acting farly and proportionately

5. Putting things right

6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.

Tel: 0345 015 4033

Email: phso.enquiries@ombudsman.org.uk

Write: Millbank Tower, Millbank, London, SW1P 4QP 

You can also refer to our complaints patient leaflet:

website/L85030/files/ComplaintsPatientleafletNov 14.doc 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website